Premier Success Services
Delivering support and services to help your business achieve its goals
What are Ascertia’s Premier Success Services?
We understand the importance of time-to-value and successful outcomes. Ascertia’s Premier Success Services offer a host of features helping your business achieve its growth objectives even quicker, including:
- Resources
- Training
- System health checks
- Specialised expertise
Our Premier Success Services help ensure our partners and customers thrive. From access to expert-led sales training to high-quality onboarding materials and joint marketing campaigns, Ascertia’s Premier Success Enablement programme works hard to empower partners with the tools and support needed for confident market navigation and outstanding success.
Premier Success Service Plans
Whether you need 24/7 support and access to Ascertia’s new product releases with the Premier Success Platinum plan or want access to the Ascertia Community, marketing materials and commercial content with our Basic Access plan, we have something to meet your business’s evolving needs. Our plans cover your first year and beyond. Below is an example of a year 1 plan. Need something customised for your business? Contact us today to create a tailored solution.
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Example of an Onboarding Plan
Premier Success
Basic
Premier Success
Plus
Premier Success
Platinum
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Ascertia Community access to experts, sales marketing enablement, deal registration, a support portal with case management, knowledge base, product downloads and more
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Ascertia Academy access to self-serve product and commercial training materials with Ascertia certified training courses available
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Access to 24/7 Extended Support Service
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Standard Support Only
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Ascertia expert guidance on application integrations to support key business processes with design assistance and API best practices
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£
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Up to 3 one-hour sessions per year
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Up to 5 one-hour sessions per year
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Dedicated customer success team for technical account management
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Non-dedicated
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Access to Q/A with Ascertia subject matter experts on Ascertia product deployments with steps to success approach
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£
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1 one-hour session per month
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Within 24 hours’ notice
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Access to Ascertia’s Advanced AI Assistant via the Ascertia Community including document summariser, competitive analysis, product insights and Q/A assistant
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£
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Access to sales and marketing materials via the community and commercial content via the Ascertia Academy
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Installation and ongoing configuration services with a dedicated Ascertia consultant
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Up to 3 half day sessions per year
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Up to 5 half day sessions per year
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Dedicated Ascertia Channel Alliance Manager
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Access to regular technical webinars
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Annual system health check and performance optimisation with detailed report and recommendations
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Up to 2 servers
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Up to 4 servers
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Solution upgrades and patches with ongoing configuration services with a dedicated Ascertia consultant
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Roadmap session
The best thing about being an Ascertia Partner is the feeling of trust knowing that you’re not alone, knowing that you can always reach out to someone if you have trouble and then we will find a solution together. And, we had many good discussions through the years where we were finding new ways of thinking and it has been a fruitful relationship.
Sigurður Másson
Division Manager
Advania
FAQs
What is Ascertia Premier Success Services (PSS) ?
Ascertia Premier Success Services (PSS) is a comprehensive support offering designed to help customers maximise the value of Ascertia’s digital trust solutions. It includes specialised resources, training, system health checks, consulting, and more to ensure successful outcomes and secure deployments.
What benefits can I expect from enrolling in Premier Success Services ?
By enrolling in PSS, you can maximise your return on investment from day one, leverage expert guidance on existing systems, deploy new solutions confidently, receive comprehensive training and certifications, and access advanced consulting for custom projects.
What types of training are available through PSS ?
PSS provides access to the Ascertia Academy, where you can take product training courses, obtain certifications, and participate in business and technical workshops hosted by subject matter experts.
How does the System Health Check service benefit my business ?
The System Health Check service offers a comprehensive assessment of your deployed Ascertia products, identifying technical gaps, improving security posture, and providing actionable plans for operational optimisations and compliance with audit requirements.
Can I access specialised expertise through PSS ?
Yes, PSS provides access to subject matter and deployment experts who can assist with the design, deployment, and management of PKI and eSignature systems, ensuring compliance with international standards and best practices.
How does PSS support partner success enablement ?
PSS includes a Partner Success Enablement program that offers expert-led sales training, high-quality onboarding materials, and joint marketing campaigns to help partners effectively sell Ascertia products and enhance their market presence.